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Terms and Conditions

Information about us
We operate the website http://www.brayandcoofficial.com. We are Bray&Co clothing.
 
About these terms
These terms  will apply to any contact between us for the sale of products, available on our website. By using this Website and/or placing an order you agree to be bound by these Terms. If you do not agree with these Terms, you will not be able to order any Products from our Website. Before placing an order, if you have any queries relating to these Terms, please drop us an email.
We may change these Terms from time to time without notice to you, for example, to comply with changes in the law, to take account of new ordering or payment processes, or new Products we may offer. Changes will only apply to any subsequent orders you make on the Website. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms, and any Contract between us, is only in the English language. In our dealings with you, we work on the assumption that all sales are to private consumers, you are at least 18 years old and are legally capable of entering in to binding contracts.
 
Product information
We have made every effort to display as accurately as possible, the colours of Products that appear on the Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the Product you will receive. All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Prices, offers and Products are subject to availability and may change at any time prior to receipt of your Dispatch Confirmation being received.
The placing of a product on our website is an invitation to accept offers for products and is not an offer to sell at the listed price nor is it binding on us. We are under no obligation to accept your offer.
 
Placing an order with us
Once you have placed an order with us, we will send you an order confirmation email (“Order Confirmation”) to confirm that we are processing your order. Once you have received your Order Confirmation, we will not be able to make any changes to the delivery address provided. We will send you another e-mail when your order has been dispatched (“Dispatch Confirmation”). Acceptance of an order placed by you online and the completion of the contract between you and us will take place when you receive the Dispatch Confirmation e-mail from us. A contract between us will only be formed when we send you the Dispatch Confirmation. If for any reason we cannot provide you with an item on your order, you will be contacted by email and a refund will be issued (including any relevant delivery charges paid if the order only contained that item). If a Product you have ordered is listed at an incorrect price due to an error on our part, we will notify you of the error and refund you for the price of the Product (and the delivery charge if the order only contained that item). We will not dispatch the Product to you.

Delivery
All orders will be shipped with Royal Mail. We offer different shipping packages but are not liable for any delays caused once we have sent the item. If there are any major delays contact us at support@brayandcoofficial.com and we will contact the delivery provider.
 
Payment
The price of the Product(s) are as set out on the Website. Your order summary will confirm the price payable by you for the selected Product(s).
Acceptance by us of any payment made by you in connection with any products does not constitute our acceptance of your order and a legally binding contract is not formed until you receive our dispatch confirmation e-mail and we will not be obliged to supply products to you until then.
 
Faulty or mis-described products
In addition to your legal right to cancel without reason, we are under a legal obligation to ensure that we supply Products which are in conformity with the terms of the Contract between us. If we have made a mistake, or you receive Products that are faulty, mis-described, damaged or unfit for purpose, you may return the item(s) to us.
When returning Products which you believe to be faulty, mis-described, damaged or unfit for purpose to the store, or upon receipt when posted back to us, the Products will be examined by our team to determine any such fault. If the Product is found to be faulty, mis-described, damaged or unfit for purpose, we will refund you in full for the price of the Product. We recommend that you obtain proof of posting for any returns. Please note, for international orders, if you return any product as faulty and on inspection we deem the item(s) not to be faulty, you may be charged for the postage costs for the item(s) to be returned to you.
 
Refunds
Refunds will be made in accordance with either paragraph 5, 7 or paragraph 8 above, depending on the reason why you are returning the Product(s). All refunds will be made using the original payment method. Please note that it can take between 5 and 10 working days for the funds to show back in your account and that this time is dictated by your bank/PayPal and is completely out of our control.
 
Our liability to you
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract. We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
 
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
• we will contact you as soon as reasonably possible to notify you; and
• our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
 
Other important terms
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. The Contract is between you and us. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. These Terms are governed by English law. This means a Contract for the purchase of Products through the Website and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England will have non-exclusive jurisdiction.
 
Complaints procedure
In the event that we fail to meet our high standards of customer service, please do not hesitate to contact us. Please email help@brayandcoofficial.com. We aim to provide an initial response to a complaint by email within 48 hours (Monday to Friday 9am to 8.00pm)